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In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system